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Patient care

Experiencing Homelessness? 
We Can Help.

Welcome, patients and visitors!

At Health Reach, we’re here to meet you where you are—on the street, in a shelter, or at our clinic on Monroe Avenue. Our care is compassionate and open to anyone experiencing homelessness, regardless of insurance, ID, or housing status. Whether you need medical care, mental health support, or help connecting to services, we’re here to walk alongside you.

We offer primary medical care, mental health care, medications, and referrals regardless of your ability to pay.  And we know that healthcare systems can be confusing. That’s why we keep it simple:

You do not need insurance, an ID, or payment to get care with us.
Our team can help you sign up for benefits, insurance, or state IDs if you want them.
No judgement. No red tape. Just real care from people who show up and help.

If you’re unsure where to start, just come talk to us—we’re here to listen.

Our clinic is open from 8am to 4:30pm, Monday through Friday. After hours, you can find our mobile unit out at city shelters after 6pm:

  • Monday evening: Francis Center
  • Tuesday evening: Salvation Army
  • Wednesday evening: Volunteers Of America
  • Thursday evening: Open Door Mission
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Help
Is Here

Call us: 585-368-3720
Visit us: 360 Monroe Ave
Log on to our web portal

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Care
No Matter What

No insurance? No problem. We care for everyone.

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Our Mission

At Health Reach, our mission is to provide compassionate, sensitive care to those experiencing homelessness in Rochester, through direct care and by partnering with services throughout the city.

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Our Vision

Regional Health Reach believes that not having a home shouldn't mean not having good healthcare.  Our vision is to eliminate healthcare disparities for the unhoused.

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Our Commitment

We believe in compassionate, trauma informed care. We believe that there is no one single solution for the problems our patients face. So our commitment is to show up, to listen to what our patients need, and provide innovative, world-class care.

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  • Showing Up for Our Patients
  • Holistic, Trauma-Informed Care
  • Eliminate Health Disparities
  • Care Regardless of Ability to Pay
  • Listen First, Build Trust
  • Transparency and Integrity
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Our Impact

How We Help

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Partnerships

We can't do our work alone.  Health Reach partners with organizations throughout Rochester that provide shelter and other services for our patients, from Open Door Mission to Delphi Rise. We create connections and bring people together.

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Innovation and Creativity

At Health Reach, we recognize that there is no one solution to the many problems facing unhoused patients. So we talk to our patients, ask them what they need, and help build solutions that work for them.

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Our People

The Health Reach team is 100% mission driven. From our secretaries to our CEO, each person is at our organization on purpose: to serve those that others ignore.

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4,000+

Medical and mental health visits with our patients in 2024

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70

Meals served, every weekday, to anyone that's hungry

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70%

Patients cared for outside our clinic, either on the street or in shelters

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Together

We work with more than 16 community partners, because homelessness can't be addressed alone.

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FAQ

Frequently Asked Questions

What kind of care do you provide?

Why is your work important?

Where does my donation go?

How do you ensure transparency and accountability?

Can I volunteer with your organization?

I'm not a healthcare professional. Can I still help?
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Medical, mental health and dental care for Rochester's most vulnerable.
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Quality care that meets our patients where they're at.
Consider
Volunteering!
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How To Get Involved

Start Helping Today

Our work is hard. We can use your help! From assistance stocking our mobile units to greeting patients, there's lots of work to be done. We have a particular need for volunteers with administrative experience.

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